TERMS
GENERAL
GENERAL TERMS AND CONDITIONS
These general terms and conditions apply to your use of and purchases on the websites reneevoltaire.se. By using or purchasing, you accept these terms and conditions, and an agreement is entered into between you and Renée Voltaire AB (hereinafter "RVAB" or "we"). To make a purchase, you must be 18 years old and have valid identification. RVAB reserves the right to correct any inaccuracies, omissions, delivery issues, and similar, and reserves the right to correct and remedy problems in the best possible way whenever they are discovered. We protect your personal integrity and comply with applicable rules and regulations concerning secure e-commerce and the handling of personal data. The content of the websites is fully owned by RVAB, and all information is protected by, among other things, intellectual property and marketing laws.
PERSONAL DATA
When placing an order, you will be asked to provide certain personal data. As a customer, you are responsible for ensuring that the information provided is correct and complete. Information about RVAB's processing of personal data is part of the terms you consent to by registering. You can have your personal data deleted at any time.
ORDER
ORDER TERMS
Orders are placed on one of our websites. See our guide "How to shop" below. We process your order immediately after it is placed and do our utmost to ensure you receive your goods as quickly as possible. Should you change your mind or discover that you have made a mistake, please contact us immediately so we can help you in the best possible way.
If you have questions about your order or need assistance, please contact us by phone at +46 (08) 717 40 40 or email us at weborder@reneevoltaire.se.
CONFIRMATION
Once we have received your order, an order confirmation will be sent to the email address you provided. The confirmation also serves as your receipt for the completed purchase.
When the order is shipped from our warehouse or store, you will receive a delivery notification according to your specified preferences, along with a link to a status page or equivalent, depending on the chosen shipping option. This allows you to track the delivery from us to you. Save the confirmation to facilitate any future contact.
HOW TO SHOP
1, Choose a product and click Buy to add it to your shopping cart. Here you can also select the quantity of products. 2, Once you have added all products to your cart, click Checkout at the top right corner of the website. 3, Review your order in the Checkout. Here you can change the contents, for example, if you want to remove or add a product. Here you also enter any campaign and discount code or gift card code. 4, Enter your email address for order confirmation and delivery notification. Also, enter your mobile phone number and postal code for the delivery location so that shipping options can be displayed. 5 Select delivery method, pick-up location, and notification method. Choose a service point if you select a delivery method where this is possible. If you choose home/business delivery, this is where you specify the desired time for receiving the goods. Also, choose how you want to receive notification of the order and delivery. 6, Fill in any empty fields for delivery and payment. If incorrect personal data appears, click Not you? If you want to change your details, click the Change details link. Select payment method and check all details, then click Complete purchase. The order is now complete – thank you for your purchase!
RESERVATIONS
RVAB reserves the right to change and correct prices on all orders, including final purchases. If the price is incorrect, this may lead to us canceling the purchase and refunding the amount. A completed order means that you accept our terms of purchase and agree that your name and personal or organization number are registered in our customer database. An agreement of purchase is only entered into when we have sent an order confirmation.
We reserve the right to correct orders if delivery cannot be made for any reason. If you have placed multiple orders, we reserve the right to consolidate your orders and deliver them in one package.
Orders placed without consent in another person's name, or otherwise improperly, may be reported.
PAYMENT
PAYMENT OPTIONS
We use Google Pay, Shopify Pay, Apple Pay, and Klarna Checkout as payment solutions, according to the options below. By completing your purchase, you agree to Klarna's terms and conditions and all of RVAB's terms and conditions.
Klarna presents current payment options once you have identified yourself. A credit check is generally not performed in Klarna Checkout, but only if necessary and depending on the chosen payment option. Any credit checks do not affect your creditworthiness and cannot be seen by others who request a credit check on you. If credit is not granted, you will need to choose another payment method.
More information and complete terms and conditions about Klarna's payment options can be found at klarna.se. For information about your payment, please contact Klarna's customer service. You can also view your invoices and their payment status at klarna.se under My Pages.
KLARNA CARD PAYMENT
You can use Klarna card payment with VISA, Mastercard/Eurocard, and American Express. No card fees apply. No card details are stored with RVAB, only with Klarna. Card payments are certified according to PCI-DSS.
KLARNA INVOICE
You can pay by Klarna invoice with 14 days payment terms. No invoice fee applies. The invoice is sent via email once we have shipped your goods.
In case of late payment, a reminder fee and interest on arrears will be added. In case of non-payment, the matter will go to debt collection and statutory debt collection fees will be added.
KLARNA DIRECT
You can pay with Klarna Direct at checkout using mobile BankID. The money will be deducted 1-2 days after we have shipped your goods. You activate the service by logging in to klarna.se and registering your account.
RVAB does not handle any bank or credit card information or credit reports. We reserve the right to cancel orders containing incorrect personal data or where the customer has payment remarks.
PRODUCT INFORMATION AND PRICE
RVAB has the right to change prices, charge extra costs, and change product information at any time without prior notice. Product images and other information aim to reflect the product as accurately as possible. However, we reserve the right for any errors and deficiencies that may occur on the websites and cannot guarantee that all images and videos fully and accurately reflect the product's appearance.
All prices on our websites are stated including VAT in accordance with applicable legislation. The prices for ordered goods are those stated on the day the order is placed. If an order is to be sent to a delivery address outside the EU, the current VAT rate will be deducted on the payment page. Please note that any import duties and taxes may apply, which are charged when the shipment reaches the delivery address. You are solely responsible for paying such import duties and taxes. These fees and costs vary for different countries, which is why RVAB can neither control them nor foresee their size.
OFFERS
RVAB sometimes offers various types of campaigns and benefits on the websites, such as lower product prices, reduced delivery costs, changed payment terms, or extended right of withdrawal. These more favorable terms apply as long as the current campaign is active and only for goods and services specified by us. We reserve the right to revoke campaigns at any time. Upon termination or revocation of a campaign, these terms apply without changes. Offers may apply for a limited time and while stocks last or with other similar reservations.
GIFT CARDS
RVAB sometimes offers gift cards in various denominations. If the full value is not used at the time of purchase, the remaining amount is forfeited. Digital gift cards, however, are valid on our websites for one or more purchases until the full amount is used. When you buy, receive, or use a gift card, the same terms apply as when purchasing a product, which means that other ordering procedures are also the same. Physical gift cards are not personal and can be transferred. If you transfer the card, you must inform the recipient that they are bound by our terms and that the card with any codes is a valuable document that should be stored securely.
A gift card cannot be redeemed for cash, and refunds can only be made in accordance with your legal rights and then only to the purchaser of the card.
The gift card is normally valid for 12 months from the date of purchase (or as stated on the digital gift card), and once the balance is used up, the card or its code cannot be used or reloaded.
DELIVERY
DELIVERIES AND CANCELLATIONS
RVAB primarily delivers its products within the Nordic countries, and geographical differences may occur. Deliveries are made in cooperation with our partner Shipit and their distributor partners in each region and country. Depending on the value of your order, your desired delivery address, and your desired delivery method, shipping costs may apply. These are usually indicated in connection with your order. Depending on previous choices, you will also receive different types of notifications for the status of your delivery, including when and where it will be available for collection.
You have the right to cancel an order and return goods by contacting our customer and consumer service, or by using the contact form on our websites. This must be done within 14 days of you or your agent receiving the ordered goods. The cost and risk of transporting returned goods are incumbent upon you. If you experience an unusually delayed delivery and therefore no longer wish to complete the purchase, it is your responsibility to cancel the order. However, if the shipment has already been dispatched, you must accept the order. A cancellation is not valid until confirmation has been received from RVAB via email. If a product is no longer sold, we have the right to cancel the purchase and issue a refund.
CURRENT DELIVERY METHODS E-COMMERCE
Pick-up point where you can change to your desired pick-up location (SEK 79 for orders under SEK 750 and SEK 0 for orders over SEK 750 with DHL Service Point). Delivery may occasionally be made to a nearby pick-up point if the chosen pick-up point lacks available capacity to receive the shipment. Such a change does not contravene the agreement between Renée Voltaire AB and the Customer. A redelivery fee of SEK 300 will then be paid by the customer. Home delivery to door within 3 working days (SEK 189 for orders under SEK 750, SEK 129 for orders under SEK 1,500, and SEK 99 for orders over SEK 1,500 with DHL Paket – minimum 1 kg). Pick up at Pepstop within 2-4 working days (SEK 29 for shopping cart under SEK 250 / SEK 0 for over SEK 250). Pick-up point Abroad (within EU) where you can change to your desired pick-up location (SEK 249 for shopping cart under SEK 1500 / SEK 0 for over SEK 1500 with DHL Parcel Connect) – restrictions may apply regarding volume and weight, which is why we reserve the right to refuse orders.
Delivery abroad outside the EU will be standard soon, until then, please email weborder@reneevoltaire.se and we will try to find a special solution.
UNCOLLECTED PACKAGES
RVAB reserves the right to charge for the handling costs incurred for uncollected and undelivered packages, such as return shipping and administration fees. Therefore, we charge a fee of up to SEK 250 if a package is not collected or accepted. The shipment normally remains at the agent for 7 days before being returned to us. Please note that if you regret a purchase and wish to return the item, you must first collect the package and then return it as described above.
RESPONSIBILITY
RVAB's liability for errors in connection with delivery is limited in accordance with the applicable terms for the current delivery and what follows from these terms. Our liability to you for any losses or damages arising in connection with your order is limited to the total amount of your order. We are not liable for indirect losses.
COMPLAINTS
RIGHT OF WITHDRAWAL AND RETURN
When purchasing goods on any of our websites, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means you have the right to cancel your purchase by notifying RVAB within 14 days from the date you or your representative received the ordered item. The right of withdrawal does not apply if the product's seal has been broken, for products that can quickly deteriorate or have passed their best-before date, products purchased from our outlet, products manufactured specifically according to your instructions, or if all product labels are not intact.
When exercising the right of withdrawal, you pay the return shipping and an administration fee, totaling SEK 195, and are responsible for the condition of the goods after receipt and during return shipping. A canceled purchase must be notified to RVAB and is not valid until confirmation has been received from RVAB via email. This must be done within 14 days from the date you received the goods. The goods must be well packaged, in good condition, and in their original packaging. We will then promptly refund the amount via the chosen payment method, provided there are no obstacles to such a refund. However, no later than 14 days after you notified us of the canceled purchase.
COMPLAINTS
It is important that you carefully examine the product when you receive it. If your item was damaged during transport, you must report this as soon as possible to us or according to the carrier information you received. This applies regardless of whether it is a visible damage or not. If, after receiving the item, you discover that it is damaged or does not correspond to the item you ordered, you must contact us within 14 days. Any complaints should be made to RVAB's customer and consumer service via our contact form. Provide us with your order number and the reason for your complaint, and we will get back to you with further instructions on returning the item and possible compensation. Defective products returned to RVAB should be handled with care and as if they were flawless. Write "Complaint about purchase" as the subject line and on the shipment itself for any return. Regardless of the reason for return, it is of great importance that the product is packaged so that it cannot be damaged during transport. If a returned product has no defects, we will, by agreement, return the product to you. If an item needs to be exchanged, this will be done for an item of equivalent type or by agreement between us. If a certain product is no longer available, you are entitled to a refund.
WARRANTY
For those of our products that are not food items, such as kitchen utensils, warranty conditions generally apply for 1 year from the date of purchase (as a private person, you are also covered by the Consumer Sales Act). The warranty covers manufacturing defects in the product itself, provided they have not arisen as a result of improper handling. If you want a replacement product covered by the warranty, please use our contact form. Here you need to provide your name, address, order number, and a detailed description of the defect. Write "Warranty claim" as the subject heading and on the shipment itself for any return. Defects must be reported within a reasonable time after you receive the item. The return shipment is paid by RVAB. If we do not find any of the defects you specified, the product will be returned to you, or otherwise as specifically agreed between us. This warranty entitles you to a free replacement item in accordance with the terms stated here and within the specified time period, and must not limit your legal rights.
PRIVACY
PERSONAL INFORMATION
RVAB values your personal integrity and always strives to protect your personal data in the best possible way. We comply with all current laws and regulations for personal data protection and help you make informed decisions regarding the use of our services and your relationship with us.
In connection with your registration and/or order, you agree that we store and use your data in our operations to provide the experience and service you can expect from us. The information you provide about yourself is also used by our partners for payment and delivery. RVAB guarantees that no information about you will be sold or passed on to third parties. You always have the right to request access to all your personal information, have any inaccuracies corrected, or have the data completely removed.
RVAB may also use cookies to improve your experience of the websites. We also use your data from the customer register for sending information about our products and for subscribing to our newsletters. You can unsubscribe at any time by contacting our customer and consumer service.
RVAB stores and processes your personal data securely until the account is closed or other regulations apply. We continuously implement a number of security measures and general follow-up routines.
GENERAL DATA PROTECTION REGULATION (GDPR)
RVAB respects the EU's General Data Protection Regulation (GDPR) from May 25, 2018, which mainly means that we comply with the rules for: 1, Our responsibility to protect your rights and your privacy. 2, Our responsibility to clarify how we use the personal data you share with us so that we can provide you with our services and give you the best possible experience of them. 3, Our responsibility to clarify what data we collect and what we do and do not do with it.
RVAB is responsible for the handling of all personal data you share with us when you: register, receive login details and become a user and/or customer, use our digital services, have a question and/or contact us, visit our websites and accept our cookies.
WHAT PERSONAL DATA DO WE PROCESS?
When you register, we collect your company, personal, and contact information. All users have registered identification, login, and contact details, as well as other digital information with us, to fully utilize our services. When you use our services, texts, images, and videos may be uploaded, which will then also be processed by us. If you have a question or contact us regarding an matter, the amount and type of personal data may vary depending on the matter and communication channel.
The relevant personal data usually includes identification, login, and contact details, as well as the matter itself, which contains the information you have chosen to share with us. Upon request, you can receive a list of the relevant personal data, how it is structured, when and on what legal basis.
WHY DO WE PROCESS YOUR PERSONAL DATA?
We collect personal data about your company and/or you as a user and customer to provide our services, fulfill obligations towards you according to agreements, and give you the best possible experience of our websites and our services.
The data is needed for us to identify you, administer your account, provide you with offers, deliver your ordered goods and services, for invoicing and other financial transactions, for statistical purposes, and for direct marketing (which you choose to register for and unsubscribe from) or other similar purposes. The personal data collected during an order is needed to manage the order, delivery, invoicing, and to send various ongoing information to you.
By using any of RVAB's services, you agree that we use the information about you to manage the matter, contact you, and improve our service by saving the matter for recurring questions.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
In the use of certain functions in the service, we may, for shorter periods, share certain personal data with subcontractors both within and outside the EU/EEA. However, only for the purpose of developing and improving your experience of the service. These parties have corresponding obligations in the processing of personal data as you, as a user and/or customer, have agreed with us (as stated in the Data Processing Agreement).
HOW LONG DO WE STORE YOUR PERSONAL DATA?
RVAB stores personal data about you as a user and/or customer as long as there is a customer relationship or it is necessary to achieve the purposes described in these terms. When the agreement expires, we will delete your data within a reasonable time, unless otherwise stipulated by Swedish or European law, court, or authority. Your data may be stored based on a balancing of interests if there are security or economic reasons. How long your personal data is stored with us varies depending on the purpose of collecting it.
WHAT RIGHTS DO YOU HAVE?
You always have the right to have your personal data corrected if it is inaccurate, incomplete, or misleading, and to restrict the processing of personal data until it is changed. You have the right to be forgotten, but deletion of personal data cannot occur if it is required to fulfill the agreement, or if otherwise stipulated by Swedish or European law, court, or authority. Also, if it is based on a balancing of interests, which we will inform you about in that case. If you believe that there are no legitimate reasons or that the balancing of interests is incorrect, you have the right to object to the processing. You also have the right to withdraw consent, file complaints about the processing with the Data Protection Authority, object to automated decision-making, profiling, and object to direct marketing. RVAB's obligation and general commitment is, regardless of the matter, to act promptly and responsibly.
WOULD YOU LIKE TO KNOW MORE?
You don't need to do anything yourself in connection with the introduction of the EU's new regulations, but if you have questions about how RVAB applies these regulations and the processing of your personal data? Do you want to delete or correct inaccurate data? Then you can contact us using the contact information available on reneevoltaire.se and pepstop.se.
LINKS
RVAB's websites may contain links to other websites. Our terms apply only to our own websites. When you are linked to another website, you should read the terms that apply to that site. We are not responsible for other websites' processing of your personal data.
USER-GENERATED CONTENT
RVAB's websites may contain user-generated content from, for example, social media. We are not responsible for such material. If you suspect a copyright infringement or infringement of other rights, or for any other reason feel offended by content published on our websites, please contact our customer and consumer service.
COOKIE
WHAT IS A COOKIE?
Cookies are small text files sent to your device when you visit a website, which are then sent back to the same website on your next visit. Cookies act as the website's memory to remember your device, the information you have provided, the settings and choices you have made, and based on these, improve your user experience. Some cookies are used temporarily during your visit and disappear when you leave the website and close the browser, others are saved for a limited time after your acceptance.
OUR USE OF COOKIES
If you leave a comment on our website, you can choose to save your name, email address, and website address in cookie files.
So that you don't have to make or fill in your settings, choices, and information multiple times, our website saves these cookie files for one year. If you have an account and connect to our website, a temporary cookie file is created to check if your browser accepts cookie files. This cookie file contains no personally identifiable information and disappears when you close the browser.
When you connect to our website, several other cookie files are also created to save information about your settings and choices for the design of the screen layout. Connection cookie files are valid for two days and screen layout cookie files are valid for one year.
If you tick "Remember me," your cookie will remain for two weeks. If you leave your account, the cookie files for your connection will be removed.
If you do not accept the use of cookies, no information from your visit to our website will be created or saved, and therefore we cannot guarantee your user experience.
More information about cookies can be found on the Swedish Post and Telecom Authority's website, www.pts.se.
OTHER
CHANGES TO TERMS AND CONDITIONS
RVAB may review these terms over time, and if we are forced to change them for other reasons. Each time you purchase a product or service, the terms and conditions applicable at that time will apply. You should therefore be updated on the current content of our terms and conditions.
RIGHTS HOLDER
The intellectual property rights belonging to RVAB, such as trademarks and copyrights, may not be used for commercial purposes without our permission. All use of reneevoltaire.se and pepstop.se requires permission unless it is for personal and non-commercial purposes. This also applies to copying and storage. These websites are exclusively owned by RVAB. All material appearing on these websites is exclusively owned by us.
OWNERSHIP
All products and services remain RVAB's property until full payment has been received.
FRAUD
RVAB reserves the right to suspend your use and purchase if suspicion of crime arises. We report illegal misuse and attempted fraud to the police. Such reporting can be made without prior notice.
TERMINATION
RVAB reserves the right in individual cases to terminate your account if suspicion of breach of terms arises. Such termination can be made without prior notice.
FORCE MAJEURE
RVAB shall be exempt from liability for damages and other penalties caused by circumstances beyond our control. Such circumstances include, for example, government intervention, changed legislation, war, fires, floods, work stoppages, prohibitions, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers, or that we or our partners would be subjected to criminal activity.
APPLICABLE LAW, JURISDICTION AND DISPUTE
Swedish law applies to these terms and your use of our websites. To the extent permitted by law, a Swedish court shall have exclusive jurisdiction regarding disputes arising from these terms or your use of the websites. This is with the exception of cases where RVAB voluntarily chooses to take legal action against a customer or user in the country where they are domiciled.
If a dispute cannot be resolved amicably with RVAB, you as a user or customer can turn to the National Board for Consumer Disputes (arn.se). You can also submit complaints directly online via the EU Commission's platform for dispute resolution (http://ec.europa.eu/consumers/odr). If you submit a complaint via this platform, your case will automatically be forwarded to the correct national responsible dispute resolution body. This body will then contact us and try to resolve the dispute without involving a court. In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.
If one or more of RVAB's terms are declared invalid or judged ineffective by a court or supervisory authority, this shall not affect the validity of the remaining terms.
COMPANY INFORMATION
Renée Voltaire AB and the websites reneevoltaire.se and pepstop.se are wholly owned by Renée Voltaire Holding AB and thereby wholly by Renée Voltaire. All operations under the brands Renée Voltaire, Pepstop and these websites as well as corresponding domains in other countries, are conducted by Renée Voltaire AB, Ostmästargränd 3, 120 40 Årsta, Sweden. Organization number: 556675-4437. General contact is best made at + 46 (08) 717 40 40 or info@reneevoltaire.se.