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TERMS
GENERALLY
GENERAL CONDITIONS
These general conditions apply to your use of and your purchases on the reneevoltaire.se websites. By using or purchasing, you accept these terms and conditions and an agreement is entered into between you and Renée Voltaire AB (hereinafter "RVAB" or "we"). To make a purchase, you must be 18 years of age and have a valid ID document. RVAB reserves the right for possible inaccuracies, incompleteness, delivery problems and the like, and reserves the right to correct and fix problems in the best way whenever they are discovered. We protect your personal privacy and comply with applicable rules and regulations on safe e-commerce and handling of personal data. The websites' content is fully owned by RVAB and all information is protected by, among other things, intellectual property and market laws.
PERSONAL DATA
When you complete an order, you will be asked to provide certain personal data. As a customer, you are responsible for providing correct and complete information. Information about RVAB's processing of personal data is part of the conditions to which you give your consent through registration. You can have your personal data deleted at any time.
ORDERING
ORDER TERMS
Order is made on one of our websites. See our guide "How to shop" below. We process your order immediately after ordering and do our utmost for you to receive your goods as quickly as possible. Should you regret it or discover that you made a mistake, contact us immediately so that we can help you in the best way.
If you have questions about your order or need help, please contact us on phone number + 46 (08) 717 40 40 or email weborder@reneevoltaire.se .
CONFIRMATION
When we have received your order, an order confirmation is sent to the e-mail address you specified. The confirmation is also your receipt for a completed purchase.
When the order is sent from our warehouse or our store, you will receive a delivery notification according to the specified wishes. As well as a link to a status page or the equivalent depending on the selected shipping option. In this way, you can follow the progress of the delivery from us to you. Save the confirmation to facilitate any future contact.
THIS IS HOW YOU SHOP
1, Select a product and click Buy to add it to the cart. Here you can also choose the number of products. 2, Once you have added all the products to the shopping cart, click Checkout at the top right corner of the website. 3, Check your order in the Checkout. Here you can change the content if, for example, you want to remove or add a product. Here you also enter any campaign and discount code or gift card code . 4, Enter your email address for order confirmation and delivery notification. Also enter the mobile phone number and postcode for the delivery location so that the shipping options can be displayed. 5 Select delivery method, delivery location and notification method . Choose an agent if you choose a delivery method where possible. If you choose home/business delivery, it is in this step that you specify the time you wish to receive the goods. Also choose how you want to be notified of the order and delivery. 6, Fill in any empty fields for delivery and payment. If you receive incorrect personal data, click on Not you? If you want to change your information, click on the Change information link. Select payment method and check all information and click Complete purchase. The order is now complete - thank you for your purchase!
RESERVATION
RVAB reserves the right to change and correct prices on all orders, including final purchases. If the price is incorrect, this may lead to us canceling the purchase and refunding the current amount. Completed order means that you accept our terms and conditions of purchase and consent to the registration of name and social security number or organization number in our customer register. A purchase agreement is only made when we have sent an order confirmation.
We reserve the right to correct orders if delivery cannot take place for any reason. If you have placed several orders, we reserve the right to combine your orders and deliver them in one package.
Orders that are made without consent in someone else's name, or in other irregular ways, may be reported.
PAYMENT
PAYMENT OPTIONS
We use Google Pay, Shopify Pay, Apple Pay and Klarna Checkout as payment solutions according to the options below. By completing your purchase, you accept Klarna's terms and conditions as well as all of RVAB's terms and conditions.
Klarna presents current payment options once you have identified yourself. As a rule, any credit information is not taken in Klarna Checkout, but only when necessary and depending on the selected payment option. Any credit information does not affect your credit rating and cannot be seen by others who request credit information about you. If credit is not granted, you need to choose another payment method.
You can find more information and complete terms and conditions about Klarna's payment options at klarna.se . For information about your payment, contact Klarna's customer service . You can also see your invoices and their payment status on klarna.se under My Pages .
KLARNA CARD PAYMENT
You can use Klarna card payment with VISA, Mastercard/Eurocard and American Express. No card fees are added. No card details are stored at RVAB, but only at Klarna. The card payments are certified according to PCI-DSS.
CLEAR INVOICE
You can pay against a Klarna invoice with a 14-day payment period. No invoice fee is added. The invoice is sent via email when we have sent your goods.
In case of late payment, a reminder fee and late payment interest are added. In the event of non-payment, the matter goes to debt collection and statutory debt collection fees are added.
READY IMMEDIATELY
You can pay with Klarna Direkt at the checkout with mobile bank ID. The money is withdrawn 1-2 days after we send your goods. You activate the service by logging in to klarna.se and registering your account.
RVAB does not handle any bank and credit card details or credit information. We reserve the right to cancel orders that contain incorrect personal data or where the customer has payment complaints.
PRODUCT INFORMATION AND PRICE
RVAB has the right to change prices, charge extra costs and change product information at any time without prior notice. Product images and other information aim to reflect the product as well as possible. However, we reserve the right for any errors and shortcomings that may appear on the websites and cannot guarantee that all images and videos reflect the appearance of the product in a completely fair manner.
All prices on our websites are stated inclusive of VAT in accordance with applicable legislation. The prices for ordered goods are those stated on the day the order is placed. If an order is to be sent to a delivery address outside the EU, the current VAT rate will be deducted on the payment page. Please note that possible import duties and taxes may be added, which are charged when the shipment reaches the delivery address. You are responsible for payment of such import duties and taxes. These fees and costs are different for different countries, which is why RVAB can neither control them nor predict their size.
OFFERS
RVAB sometimes offers different types of campaigns and benefits on the websites, for example lower product prices, cost-reduced delivery, changed payment terms or extended right of withdrawal. These more favorable conditions apply as long as the current campaign is active and only for the goods and services specified by us. We reserve the right to withdraw promotions at any time. In the event of termination or cancellation of a promotion, these terms and conditions apply without modification. Offers may be valid for a limited time and while stocks last or with other similar conditions.
GIFT CARD
RVAB sometimes offers gift cards in different denominations. If the entire value is not consumed at the time of purchase, the remaining amount is forfeited. The digital gift cards, on the other hand, are valid on our websites for one or more purchases until the entire amount is used. When you buy, receive or trade with a gift card, the same conditions apply as when buying an item, which is why the other ordering procedures are also the same. The gift card (physical) is not personal and can be transferred. If you hand over the card, you must inform that the recipient is bound by our terms and conditions and that the card with any codes is a document of value that should be kept safely.
A gift card cannot be redeemed for cash and refunds can only be made in accordance with your legal rights and then only to the purchaser of the card.
The gift card is normally valid for 12 months from the date of purchase (or as shown on the digital gift card), and once the balance is used up, the card or its code cannot be used or reloaded.
DELIVERY
DELIVERIES AND CANCELLATIONS
RVAB delivers its products primarily within the Nordic region, and geographical differences may occur. Deliveries are made in collaboration with our partner Shipit and their distributor partners in each region and country. Depending on the value of your order, your desired delivery address and your preferred delivery method, shipping costs may apply. As a rule, these appear in connection with your order. Depending on previous choices, you will also receive different types of notification for the status of your shipment, including when and where it will be available for pickup.
You have the right to cancel an order and return goods by contacting our customer and consumer service, or by using the contact form on our websites. This must take place within 14 days from when you received the goods. The cost and risk of transporting returned goods is borne by you. If you feel that the delivery of an item is unusually delayed and you therefore no longer wish to complete the purchase, it is your responsibility to cancel the order. However, if the shipment has already been sent, you must accept the order. A cancellation is not valid until confirmation has been received from RVAB via e-mail or telephone. If a product is no longer sold, we have the right to cancel the purchase and issue a refund.
CURRENT DELIVERY METHODS E-TRADE
Delivery point where you can change to the desired delivery location (SEK 79 for orders under SEK 750 and SEK 0 for orders over SEK 750 with DHL Service Point). Home delivery to your door within 3 working days (SEK 189 for orders under SEK 750, SEK 129 for orders under SEK 1,500 and SEK 99 for orders over SEK 1,500 with DHL Parcel - minimum 1 kg). Pick up at Pepstop within 2-4 business days (SEK 29 for shopping basket under SEK 250/SEK 0 for over SEK 250). Delivery location Abroad (within the EU) where you can change to the desired delivery location (SEK 249 for shopping basket under SEK 1,500 / SEK 0 for over SEK 1,500 with DHL Parcel Connect) - restrictions may apply regarding volume and weight, which is why we reserve the right to refuse orders .
Delivery to countries outside the EU will soon be standard, until then send an e-mail to weborder@reneevoltaire.se and we will try to find a special solution.
UNCOLLECTED PACKAGES
RVAB reserves the right to charge the costs for handling that arise for uncollected and unreceived packages, for example return shipping and shipping costs. Therefore, we charge a fee of SEK 250 if a package is not picked up or received. The shipment is normally with the agent for 14 days before it is returned to us. Please therefore note that if you regret a purchase and want to return the product, you must first pick up the package and then return it as described above.
RESPONSIBILITY
RVAB's responsibility for errors in connection with delivery is limited in accordance with the current terms and conditions for the current delivery and what follows from these terms. Our liability to you for any loss or damage arising in connection with your order is limited to the total amount of your order. We have no responsibility for indirect losses.
COMPLAINT
RIGHT OF CANCELLATION AND RETURN
When purchasing goods on one of our websites, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that you have the right to cancel your purchase by notifying RVAB of this within 14 days of you or your agent receiving the ordered item. The right of withdrawal does not apply if the product has a broken seal, for products that can quickly deteriorate or have passed their best-before date, products purchased from our outlet, products that have been specially manufactured according to your instructions or if all of the product's labels are not still attached.
When exercising the right of withdrawal, you pay the return shipping and administration fee, a total of SEK 195, and are responsible for the condition of the goods after receipt and during the return shipping. The item must be returned within 14 days from the date you notified RVAB that you regretted your purchase. The item must be sent well packaged, in perfect condition and in the original packaging. We will then repay the amount as soon as possible via the selected payment option, provided that there are no obstacles to such repayment. However, no later than 14 days after you notify us of your canceled purchase.
COMPLAINT
It is important that you carefully examine the item when you receive it. If your item is damaged during transport, you must report this as soon as possible to us or according to the carrier information you received. This applies regardless of whether the damage is visible or not. If, after receiving the item, you discover that it is damaged or does not correspond to the item you ordered, you must contact us within 14 days. Any complaints should be made to RVAB's customer and consumer service via our contact form. Provide us with your order number and the reason for your complaint and we will get back to you with further instructions on returning the item and possible compensation. Faulty products that are returned to RVAB must be treated carefully and as if they were faultless. Write "Purchase complaint" as the subject heading and on the shipment itself in the event of a return. Regardless of the reason for the return, it is of great importance that the product is packaged so that it cannot be damaged during transport. If a returned product has no faults, we will, by agreement, return the product to you. If an item is to be replaced, this is done with an item of a similar type or as agreed between us. If a certain product is no longer available, you are entitled to a refund.
GUARANTEE
For those of our products that are not food, for example kitchen utensils, warranty conditions normally apply for 1 year days from the date of purchase (as a private person, you are also covered by the Consumer Purchase Act). The warranty covers production defects on the product itself, provided that they did not arise as a result of incorrect handling. If you would like a replacement product covered by the warranty, please use our contact form. Here you need to enter name, address, order number and a detailed description of the error. Write "Guarantee of purchase" as the subject heading and on the shipment itself in the event of a return. Errors must be reported within a reasonable time after you receive the item. The return shipment is paid for by RVAB. If we do not find any of the defects you specified, the product will be sent back to you, alternatively as specifically agreed between us. This warranty entitles you to a free replacement product in accordance with the terms and conditions set forth herein and within the specified time period, and shall not limit your legal rights.
INTEGRITY
PERSONAL INFORMATION
RVAB protects your personal integrity and always strives to protect your personal data in the best possible way. We comply with all currently applicable laws and regulations for personal data protection and help you make informed decisions regarding the use of our services and your relationship with us.
In connection with your registration and/or order, you agree that we store and use your data in our business to provide the experience and service you can expect from us. The information you provide about yourself is also used by our partners for payment and delivery. RVAB guarantees that no information about you will be sold or passed on to third parties. You always have the right to request access to all your personal information, to have any inaccuracies corrected or the data completely deleted.
RVAB may also use cookies in order to improve your experience of the websites. We also use your information from the customer register for mailings about our products and when subscribing to our newsletters. You can cancel your subscription at any time by contacting our customer and consumer service.
RVAB stores and processes your personal data securely, until the account is closed or other regulations are enforced. We take a number of security measures and general follow-up routines on an ongoing basis.
DATA PROTECTION REGULATION (GDPR)
RVAB respects the EU's data protection regulation (GDPR) from May 25, 2018, which essentially means that we comply with the rules for: 1, Our responsibility to protect your rights and privacy. 2, Our responsibility to clarify how we use the personal data you share with us, so that we can provide you with our services and give you the best possible experience of them. 3, Our responsibility to clarify what information we collect and what we do and do not do with it.
RVAB is responsible for handling all the personal data you share with us when you: register, receive login details and become a user and/or customer, use our digital services, have a question and/or contact us, visit our websites and accept our cookies .
WHAT PERSONAL DATA DO WE HANDLE?
When you register, we collect your company, personal and contact information. All users have registered identification, login and contact information as well as other digital information with us in order to be able to make full use of our services. When you use our services, texts, images and videos may be uploaded, which will then also be handled by us. If you have a question or contact us regarding a matter, the amount and type of personal data may vary depending on the matter and communication channel.
The relevant personal data are usually identification, login and contact details as well as the case itself, which contains the data you have chosen to share with us. On request, you can receive a list of which personal data are current, how they are structured, on which occasions and on which legal basis.
WHY DO WE HANDLE YOUR PERSONAL DATA?
We collect personal data about your company and/or you as a user and customer in order to provide our services, fulfill obligations towards you according to agreements and give you the best possible experience of our websites and our services.
The data is needed for us to identify you, administer your account, provide you with offers, deliver your ordered goods and services, for billing and other financial transactions, for statistical purposes and for direct marketing (which you choose to register and unregister from) or other similar purposes. The personal data collected when ordering is needed to manage the order, delivery, invoicing and to send various ongoing information to you.
When using one of RVAB's services, you agree that we use the information about you to be able to handle the case, contact you and improve our service by saving the case for recurring questions.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
In the use of certain functions in the service, we may, for shorter periods, share certain personal data with subcontractors both within and outside the EU/EEA. However, only with the aim of developing and improving your experience of the service. These parties have corresponding obligations in the processing of personal data that you, as a user and/or customer, have agreed with us (as stated in the Personal Data Protection Agreement).
HOW LONG DO WE SAVE YOUR PERSONAL DATA?
RVAB saves personal data about you as a user and/or customer as long as there is a customer relationship or is necessary to achieve the purposes described in these terms and conditions. When the agreement ends, we will delete your data within a reasonable time, unless another Swedish or European law, court or authority says otherwise. Your data may be saved based on balance of interests if there are security or financial reasons. How long your personal data is stored with us varies depending on the purpose for collecting it.
WHAT RIGHTS DO YOU HAVE?
You always have the right to have your personal data corrected if it is incorrect, incomplete or misleading, and to limit the processing of personal data until it is changed. You have the right to be forgotten, but deletion of personal data cannot take place if it is required to fulfill the agreement, or if another Swedish or European law, court or authority says otherwise. As well as if it is based on a balancing of interests, which we will then inform you about. Should you think that there are no justified reasons or that the balancing of interests is incorrect, you have the right to object to the processing. You also have the right to withdraw consent, submit complaints about the processing to the Data Protection Authority, oppose automatic decision-making, profiling and object to direct marketing. RVAB's obligation and general commitment is, regardless of the matter, to act quickly and responsibly.
WANT TO KNOW MORE?
You don't have to do anything yourself in connection with the EU's new rules being introduced, but if you do, do you have questions about how RVAB applies these rules and the processing of your personal data? Do you want to delete or change incorrect information? Then you can contact us through the contact details available at reneevoltaire.se and pepstop.se.
LINKS
RVAB's websites may contain links to other websites. Our terms only apply to our own websites. When you are linked to another website, you should read the terms and conditions that apply to that page. We are not responsible for other websites' processing of your personal data.
USER-GENERATED CONTENT
RVAB's websites may contain user-generated content from, for example, social media. We take no responsibility for such material. If you suspect a copyright infringement or infringement of another right, or for any other reason would feel offended by content published on our websites, please contact our customer and consumer service.
COOKIES
WHAT IS A COOKIE?
Cookies are small text files that are sent to your device when you visit a website, which are then sent back to the same website on your next visit. Cookies act as the website's memory to remember your device, the information you provided, the settings and choices you made and based on these to improve your user experience. Some cookies are used temporarily during your visit and disappear when you leave the website and close the browser, others are saved for a limited time after your acceptance.
OUR USE OF COOKIES
If you leave a comment on our website, you can choose to save your name, email address and website address in cookie files.
So that you do not have to make or fill in your settings, choices and information several times, our website saves these cookie files for one year. If you have an account and connect to our website, a temporary cookie file is created to check whether your browser accepts cookies. This cookie file does not contain any personally identifiable information and disappears when you close the browser.
When you connect to our website, several other cookies are also created to save information about your settings and choices for designing the screen layout. Connection cookies are valid for two days and screen layout cookies are valid for one year.
If you tick "Remember me", your cookie will remain for two weeks. If you leave your account, the cookies for your connection will be deleted.
If you do not accept the use of cookies, no information is created or saved from your visit to our website, which is why we cannot guarantee your user experience.
More information about cookies is available on the Swedish Post and Telecommunications Authority's website, www.pts.se.
OTHER
CHANGES TO TERMS
RVAB may review these conditions over time, and if we are forced to change them for other reasons. Each time you purchase a product or service, the terms and conditions applicable at the time will apply. You should therefore be up to date on the current content of our terms and conditions.
RIGHT HOLDER
The intellectual property rights belonging to RVAB, such as trademarks and copyright, may not be used for commercial purposes without permission from us. All use of reneevoltaire.se and pepstop.se requires permission unless it is for personal and non-commercial purposes. This also applies to copying and storage. These websites are owned exclusively by RVAB. All material appearing on these websites is exclusively owned by us.
OWNERSHIP
All products and services remain the property of RVAB until full payment is made.
FRAUD
RVAB reserves the right to suspend your use and your purchase if a crime is suspected. We report illegal abuse and attempted fraud to the police. Such reporting may be done without notice.
TERMINATION
RVAB reserves the right to terminate your account in individual cases if a breach of terms and conditions is suspected. Such termination may be made without notice.
FORCE MAJEURE
RVAB shall be exempt from liability for damages and other penalties caused by circumstances beyond our control. Such circumstances include, for example, government intervention, changed legislation, war, fires, floods, work interruptions, bans, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers or that we or our partners would be exposed to criminal activity .
GOVERNING LAW, JURISDICTION AND DISPUTE
Swedish law applies to these terms and your use of our websites. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction over any dispute arising out of these Terms or your use of the Websites. This is with the exception of cases where RVAB voluntarily chooses to take legal action against a customer or user in the country where it is domiciled.
If the dispute cannot be resolved in agreement with RVAB, you as a user or customer can turn to the General Complaints Board (arn.se). You can also submit complaints directly online via the European Commission's platform for mediation in disputes ( http://ec.europa.eu/consumers/odr ). If you submit a complaint via this platform, your case is automatically forwarded to the appropriate nationally responsible dispute resolution body. This body then contacts us and tries to resolve the dispute without court involvement. In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
If one or more of RVAB's conditions are declared invalid or ruled ineffective by a court or supervisory authority, this shall not affect the validity of the remaining conditions.
COMPANY INFORMATION
Renée Voltaire AB and the websites reneevoltaire.se and pepstop.se are fully owned by Renée Voltaire Holding AB and thereby fully by Renée Voltaire. All activities under the brands Renée Voltaire, Pepstop and these websites as well as the corresponding domains in other countries are conducted by Renée Voltaire AB, Ostmästargränd 3, 120 40 Årsta, Sweden. Organization number: 556675-4437. General contact is best made on + 46 (08) 717 40 40 or info@reneevoltaire.se .